General

How do I enroll in Online Banking?

Select "Enroll" under the personal online banking login information.

What Internet Service Providers can I use?

Equity Bank's Online Banking can be used with any ISP.

What if I have more questions or need additional assistance with my Online Banking?

Call your local branch and a representative will assist you, or call our Customer Service line at (888) 733-5041.

How do I change my Password and Customer ID?

Select "Profile" from the top navigation bar and then "Edit." You may also change your security data, email, and security questions and answers. To change your Customer ID, call our Customer Service Toll-Free line at (888) 733-5041.

What are the fees for Online Banking?

There are no fees associated with Online Banking. All of our accounts offer Free Online Banking, Free Mobile Banking, and Free Unlimited Online Bill Pay.


Privacy and Security

Why am I asked to set up security questions?

This is an extra security measure to protect against unauthorized use.

Will the system automatically remember my computer?

Click "This is a personal computer. Register it." to remember your computer. Any time history or cookies are deleted you will need to re-register.

I use Online Banking from home and work. Can you remember two different computers?

Yes, however for security reasons we do not suggest this.

Will I have to answer all three questions every time I am challenged?

No, only one security question will be asked per challenge.

Will you always ask the same question first?

No, Online Banking rotates the questions randomly.

What if I don't recognize the Personal Security image that's shown on my screen?

Do not proceed; contact your local banker or customer service at (888) 733-5041.

What if I cannot remember my Personal Security Image or Caption?

You will need to visit your local branch in this case.

How do I choose a Personal Security Image?

One is automatically chosen for you upon first login.

Once I choose a Personal Security Image, can it ever be changed?

Yes, please select "Profile" from the top-level navigation bar, and it will be a menu option available for change. Click "Edit" and proceed to select your image.

Can I also change my Security Questions and Answers?

You may also change your Security Questions through the "Profile" menu.

How do I contact Equity Bank to find out more about Online Banking or if I have a question about my account?

Contact your local branch, or personal banker. Or contact Customer Service at (888) 733-5041.

How does Equity Bank protect the security of my information?

We use the highest security software available to protect information online.

Can I access my business accounts through Online Banking?

Yes, however, the enrollment process is slightly different for business accounts. The business Online Banking application needs to be completed at a local branch.

How frequently is my account information updated?

Account information is updated in real time.

How do I change my email or mailing address?

Go to the "Profile" menu. Your mailing address must be changed via your local branch or Customer Service at (888) 733-5041.

How do I sign up for E-Statements or change my statement option?

This is in the "Profile" menu once you are logged into Online Banking.

How do I get a copy of a check or statement?

Click on the linked check number, image, or use the "Transaction Search" option. For a statement, from the "Accounts" menu option, click "Statement." Each is printable.

Are there limits to the types of transfers I can do with Online Banking?

No, the transfer regulations differ slightly between account types. With further questions, please contact your local banker or Customer Service at (888) 733-5041.

How much transaction history can I view online?

12 months of transactions are available within Online Banking.

What time of day do transfers occur? When is the latest time I can change or cancel a transfer?

There is a cutoff time of 6 p.m. for a same-day transfer. Transfers are immediate when using the "Express Transfer" option.

Is there a way to save my account information to my computer?

Statements can be saved in a PDF, and our Online Banking is also compatible with finance software such as Quicken, Microsoft Money, Microsoft Excel, and more.


Online Bill Pay

What is Online Bill Pay?

This system enables customers to pay bills from multiple accounts, send expedited payments, and make person-to-person electronic payments quickly and easily. It also allows for single or recurring payments.

Who can I pay using Online Bill Pay?

You can pay companies, individuals, Banks or Credit Unions and make transfers to other accounts.

When is the money withdrawn from my account for the bills that I pay online?

Payments processed electronically will be taken out the day you have set to pay. Payments sent as a check in the mail will be taken out once payment has reached the merchant and they have processed it.

How long does it take for a payment to reach the recipient?

It depends on how the payment will be processed. Some payments are sent as a check in the mail and some are sent electronically. When setting up the payment you will choose the process date and besides that will be a calendar with the "Estimated Arrival Date." When payments are sent through the mail as a check, there is a slight delay. Make sure to consult the calendar within Online Bill Pay, it will confirm for payments sent and received.

How much Online Bill Pay history can I view online?

The current storage duration is 18 months. Payments made longer than 18 months ago are not available to view.

When can I schedule a payment?

As long as you can access Online Banking, you can access Bill Pay and schedule payments. Please note that for same-day payment processing in Online Bill Pay, 4 p.m. is the cutoff time. If you schedule the payment after 4 p.m., it will be processed the following day.

What are E-Bills?

Certain merchants have the capability to deliver E-Bills right to your Online Bill Pay account. E-Bills present the information you need to pay your bill on time, including the amount due, due date, and unpaid balance. You may continue to receive detailed paper bills by either mail or email when you register for E-Bills. You may also customize E-Bill service to receive email alerts when we receive the E-Bill. All previous E-Bills are maintained online for up to 18 months.