We Never Forget It’s Your Money. That’s not just a tag line, it’s a promise.

It means our teams are constantly reviewing our customers’ accounts to ensure we’re consistently delivering the best service we can provide.

To that end, our bankers have discovered that select accounts were inadvertently set up to receive paper statements instead of the eStatements.

Since fees are assessed related to the printing and production of paper statements, we are refunding your account of these fees. No action is required on your part.

We want you to know we have taken steps to ensure this does not happen again.

eStatements are free, convenient, and more secure than paper statements. Additionally, Equity’s digital banking platform brings your account(s) to your fingertips. You can manage online and mobile banking, pay your bills, manage your debit card, and your eStatements on the go with the click of a screen.

If you have questions, our Customer Care team is here to help. Please reach out to them at (888) 733-5041.

THANK YOU for choosing Equity Bank.