Computer keyboard.Computer keyboard.

Rest assured. Stay vigilant.

The best in online banking and debit card security and safety, for your peace of mind and protection. We know that security threats on or off the internet are lurking around every corner, which is why we help look out for our customers.

With Equity Bank, you can trust that sophisticated technology, protocols and procedures will help keep your money safe. Our team of information technology pros and our bankers are committed to delivering a safe and secure banking experience for you, and you can rest assured we have expertise and resources to assist you should you have questions or concerns. Watch this space for updates and tools to help you ward off identity theft, debit card fraud, and online outages.

 

Fraudulent Phone Calls - September 10, 2020

We've been made aware, by a number of reports, of customers receiving spoofed phone calls claiming to be from their local Police and Utilities Departments. The calls communicate that there has been fraud on their account or that their utilities will be shut off if not paid over the phone by debit or credit card.

These fraudsters may be using Police Departments and City Agencies to intimidate call recipients into giving out sensitive information. If you receive a call from an unknown number that does not identify himself or herself, and asks for extremely private details, please be vigilant. If you are suspicious of the call, you can always politely hang up, and call our Customer Care team to help.

 

Car Rental Debit Card Block - August 27, 2020

Due to recent security concerns for our customers, we have put a temporary block on all debit card transactions for car rental services. 

We encourage our customers to utilize a credit card when leasing a car from a rental agency for an added layer of security and warding off fraud attempts. When utilizing a debit card, the agency will usually complete a pre-authorization above the agreed upon rental amount as a security deposit. This holds up the funds available in the customers checking account until the car is returned. By utilizing a credit card for the rental and in the event of inaccurate or fraudulent charges, no immediate funds will be held while the dispute is investigated.

 

Fraudulent Phone Calls - August 20, 2020

Recently, there has been an uptick across the nation in phishing and fraud attempts. We have been made aware, by number of reports, of customers receiving phone calls from their bank's Fraud Department. They communicate that there have been questionable transactions on the customers debit card and read off the last 4-digits of the card number to make the call seem more believable. 

For example, in one incident, the fraudster told the customer that there were fraudulent charges on their debit card and would be canceling the card and reissuing a new one by mail. In the meantime, they were going to send the customer a text to de-activate Apple Pay on the card. When the text came through, it said "Activate Apple Pay" with a link. The customer did not activate the link and hung up.

Equity Bank does not de-activate or activate 3rd party software, including but not limited to: Apple Pay, Samsung Pay, PayPal, Venmo and more. If you receive a phone call and are in any doubt, please hang up and call Customer Care directly at 888-733-5041.

 

Online Banking Fraud Attempts - April 30, 2020

Online banking  has seen a sharp increase in "credential stuffing" attacks. Credential stuffing is an attempt by fraudsters to use illegally acquired lists of user names and/or emails to try to log into a service like online banking. The goal is for them to run through millions of user name/password combinations, hoping to get a few "hits". The COVID-19 pandemic paired with Federal stimulus payments appear to have created a sharp spike in these attempts.

If you see a notification from Equity Bank's online banking about an invalid login attempt, this is part of the security features of our online banking and intended to notify you of an issue like this. Even if the user name/password combination has been guessed correctly, the bank issues a Secure Access Code (SAC) for non-registered browsers or devices which will deliver the email, phone or SMS that is on file with the bank in order insure that a fraudulent login can not be completed. We are also monitoring for this type of activity.

Here are a few thing you can do if you are concerned your online banking credentials have been compromised.

1. Update your login ID to something that is not easily guessed by clicking on Settings>Security Preferences>Change Login ID.

2. Update your pass word to a complex password, preferably containing a combination of upper and lower case letters, numbers and special characters. The more complex the password, the more difficult for fraudsters to guess. Change your password by going to Settings>Security Preferences>Change Password.

3. Review your security alerts. Some security alerts have been turned on by default, but there are additional security alerts that you can select to receive. Update your alerts by clicking on Settings>Alerts and then expanding the Security Alerts section.

Please contact us if you suspect any unwarranted activity or suspicious transactions on your account. If you have any additional questions or concerns, please call our Customer Care team. 

 

Fraud Attempts - Bank Industry: December 18, 2019

Debit card scams can be prevalent during the holiday season, and many banks are reporting fraud attempts at this time. We have received reports of suspicious persons calling our debit card customers to verify debit card account activity, and asking for sensitive information like PIN numbers and full debit card numbers. We will continue to investigate reports and verify caller information as well as transaction data. Important: Equity Bank will never request sensitive personal information via telephone call – including PINs or debit card numbers. If you receive a call that attempts to solicit your Personal Identification Number, or other sensitive personal information, please do the following:

  • Exit the call
  • Hang up
  • Place a call to our dedicated customer care team at: 1-888-733-5041.
We promise, we do not mind if you call us back. In fact, if you are suspicious of any call purportedly from Equity Bank, please hang up and call us back! It's important to stay watchful, and protect your debit card and personal identification number.Please note that Equity Bank reviews and monitors all debit card use for suspicious activity. The criminals making these calls may provide fake details about potential fraud on your account to trick you into giving additional information. The goal is to gather enough personal information to commit actual fraud on your account. Continue to use best practices with your debit card and please remember we will NEVER ask you for your password. Please contact us if you suspect any unwarranted activity or suspicious transactions on your account. If you have any additional questions or concerns, please call our Customer Care team. 


Online Banking Update: November 22, 2019

During a recent security check, we discovered a fraudulent attempt on a number of Equity Bank debit cards. These initial transactions were declined. To halt further suspicious activity, we've inactivated any compromised debit cards. If your card was compromised, we have done our best to contact you by email or phone. 

Please contact us if you suspect any unwarranted activity or suspicious transactions on your account. If you have any additional questions or concerns, please call our Customer Care team. 


Online Banking Update: October 22, 2019

We remain on the lookout for scammers and fraudsters attempting to target Equity Bank customers. We've received recent reports of a scam attempt to contact Equity Bank customers via telephone. The callers purport to be "an officer of Equity Bank" and asks the call recipient to confirm suspicious transactions within online banking. The caller asks recipients to verify details such as: login ID, password, and secure access code.

 

What you need to know. An Equity Bank caller will always:

  • Identify himself/herself by name

An Equity Bank caller will never:

  • Ask for your password

  • Ask for a security code

 

If you receive a call from an unknown number that does not identify himself or herself, and asks for extremely private details, please be vigilant. If you are suspicious of the call, you can always politely hang up, and call our Customer Care team to confirm the call was legitimate.


Extra Debit Card Security: Shazam Bolt$

You use your debit card nonstop. Every day. And your security key. When you bank with us, we provide complementary security through Shazam Bolt$ account protection, an app that warns you of fraudulent or unauthorized debit card use.

If something looks questionable on your account, a Shazam representative will reach out via phone or email, and confirm or flag suspicious activity. Should your card be compromised, we'll immediately block further use and ship you the new card.

Shazam representatives are available 24/7. If your card declines, or you need to reach a representative, you can contact Shazam directly at (866) 508-2693.

Download Shazam Bolt$ today!

Register your Equity Bank MasterCard. Swipe, spend, and stay secure.

 

How to Stay Safe When Shopping for Holiday Gifts Online

Want to avoid long lines and large crowds this holiday season? Shopping online lets you zip through your list with just a few clicks....

Read More



5 Money Moves to Make Before Traveling Abroad

In the excitement of exploring a new country, it's all too easy to rack up extra expenses when paying in a foreign currency...

Read More



Defending Yourself Against Identity Theft

As technology advances, you can be sure that identity thieves are not far behind. Here are some common methods cyberthieves use to steal your personal information and how you can increase your security while shopping or banking...

Read More



Keep your information safe, read more to find out how:

How to Protect Your Money and Accounts Online

Tips for Avoiding Credit Card Fraud

Feel the freedom

of no ATM fees. Like ever.

Tell Me More

Ready for better banking?

Switch to Equity Bank