What accounts can I access with Mobile Banking and what features can I view?
You can access any account to which you have ownership: checking, savings, Money Markets, CDs, and loans. Mobile Banking with Equity Bank makes your everyday banking activities convenient.
- Transfer funds between your bank accounts
- Check balances
- View recent transactions
- Contact Customer Service
- Locate branch locations and ATMs
What kind of device can I use for Mobile Banking?
You may access Mobile Banking with your Apple or Android smartphone or tablet.
How do I start using Mobile Banking?
Login to your Online Banking, click on the "Options" tab, "Mobile Banking Profile," and "Enroll Now." Follow the prompts to finish the enrollment process.
How secure is Mobile Banking?
Equity Bank's Mobile Banking uses device recognition technology and encrypt mobile banking data, in addition, at this time Equity Bank's Mobile Banking app is only available through private download.
What should I do if I lose my mobile device?
In the event that you lose your mobile device, log in to your Online Banking and click on the "Options" tab, "Mobile Banking Profile," and "Manage Devices." From here you can stop using the mobile banking service on that device.
What if I forget my password?
Call your local Equity Bank or our Customer Service line at (888) 733-5041 and we will walk you through reset and recovery.
What is the difference between Mobile Banking and Online Banking?
Some functions can be done online but not on your mobile device. These include changing your contact information, resetting your User Name or Password, and setting up payees for account payments.
How do I access Mobile Banking?
Mobile Banking can be accessed either by Text Message or the downloadable application. To receive the application, please enroll in Mobile Banking after logging into Online Banking, and you will be prompted to select options and receive a link to download by text message. You can also take advantage of the mobile web link option that can be saved to your phone for easier mobile access.
What information do you collect from my mobile phone and how is it used?
We do not collect information about your calls, nor any personal information other than your number and device information such as phone model and carrier. This information simply helps us ensure that you are the person accessing your account, and it may also be used for fraud detection.
Does Equity Bank charge me for Mobile Banking?
Equity Bank does not charge you for using Mobile Banking, but message and data rates may apply. Check with your mobile carrier.
Can I use Mobile Banking to locate ATMs and banks?
Yes, the Equity Bank app will use your current location, and the built-in GPS technology will locate ATMs and banks near you. You can also search by entering a ZIP code or address. If you are accessing Online Banking via the website from your mobile phone, it will depend on the device and mobile Web browser being used. For example, the Safari browser configures GPS location settings automatically. For more information about this, please refer to your mobile device's GPS compatibility and Web browser settings.
Can I use PayPal and Venmo?
Equity Bank supports both PayPal and Venmo. Add your Equity Bank account or debit card to the list of supported cards within these apps and start making payments and transferring funds.
Can I use Apple Pay?
Apple Pay is not currently available for Equity Bank debit cards, but this will be changing in the near future; however, our credit cards do support Apple Pay.