Important Updates from Equity Bank

Our focus is the ongoing health, safety, and well-being of our teams, our customers and our communities. We'll provide ongoing updates right here about our practices, our solutions, and tips for managing your money during the impact of Coronavirus and COVID-19 in our regions.
With questions about making your loan payment, deferring a loan payment, or any other questions about your banking services, please get started by contacting us via phone or secure form:
 Contact us 
 

We're Here For You

We never forget it's your money. As your community bank, we are committed to working with our customers, and working with you during difficult and unprecedented times.

One of our core values is entrepreneurial spirit, and just like you, we are working to plan and serve and take care of customers in the near future and for the long term. You can expect us to listen, understand, and work with you, your business, and your family to plan for the future. This includes loan payment deferrals, this includes alternate plans for businesses, and this includes any questions you may have for us. We're here to help, and we're here for you.

Please give your banker a call with any questions or concerns you may have. 

View our locations and contact information. 

Or start with our customer care team at 1-888-733-5041.

Watch a video message from our Chairman and Chief Executive Officer Brad Elliott.

 

Update: March 27, 2020

We have moved to a Branch light, drive thru first model in our Western Kansas Region. Our teams are ready to serve you through our full-service drive-thru, and our lobby is available by appointment.
 

Drive thru services include new account opening, document signing, cash and debit card questions, and many more. Our talented drive-thru teams are ready to help you answer banking questions and get your banking done.

Drive up locations in Western Kansas

  • Hays - 2428 Vine, Hays, KS. - (785) 621-2230
  • Ellis - 916 Washington St., Ellis KS. - (785) 726-3113
  • Quinter - 300 Highway 212, Quinter KS. - (785) 754-3761

 

Update: March 22, 2020

Our locations in Tulsa and Southeast Kansas have moved to a branch light, and drive-thru first model.Our teams are ready to serve you through our full-service drive-thru, and our lobby is available by appointment, by knock, or by calling ahead. We are here for you.
 
Drive on up to:
  • 112 E Myrtle St, Independence, KS – (620) 331-1660
  • 902 McArthur Rd, Coffeyville, KS – (620) 251-4640
  • 102 N Broadway St, Pittsburg, KS – (620) 231-3700
  • 801 Main St, Neodesha, KS – (620) 325-3033
  • 9292 S Delaware Ave, Tulsa, OK – (918) 209-5200  
 

Update: March 21, 2020

Starting Monday, March 23, our Wichita area bank locations will switch to a branch light, drive-thru first model.Our teams are ready to serve you through our full-service drive-thru, and our lobby is available by appointment.
 

Drive thru services include new account opening, document signing, cash and debit card questions, and many more. Our talented drive-thru teams are ready to help you answer banking questions and get your banking done.

Drive up locations in Wichita:


Update: March 19, 2020

We have temporarily moved to a drive-thru first model at all of our Arkansas locations & Cordell, Oklahoma bank location. Our teams are ready to serve you through our full-service drive-thru, and our lobby is available by appointment.

Drive thru services include new account opening, document signing, cash and debit card questions, and many more. Our talented drive-thru teams are ready to help you answer banking questions and get your banking done.

You can still drive up to our Arkansas locations:

 

You can still drive up to our Cordell location:


Update: March 18, 2020

We have temporarily moved to a drive-thru first model in our Kay County, Oklahoma bank locations. Our teams are ready to serve you through our full-service drive-thru, and our lobby is available by appointment.

Drive thru services include new account opening, document signing, cash and debit card questions, and many more. Our talented drive-thru teams are ready to help you answer banking questions and get your banking done.

Drive on up to our area locations:

Our 222 E. Grand Avenue location, around the corner from our Central Avenue location in Ponca City, remains open by appointment, at (580) 718-9990.
 

Lobbies By Appointment – Just Call Ahead

Our lobbies are available for access by appointment. Our teams are ready to converse with you, prepare loan or deposit opening documents, answer questions on your mortgage or consumer loan, and help you plan banking services for your family. Need access to your safe deposit box? No problem. Just give us a call, and we’ll greet you at the door.

We’re ready to serve you. And when you do call, we’ll be ready and waiting to help you open your new account, discuss your mortgage and loan payment options, and we’ll have documents prepared for you to sign. We know your time is at a premium, and all of us are prioritizing our health. We’re here for you.

 

Update: March 16, 2020

We have temporarily moved to a drive-thru only model in our Kansas City area and Topeka area bank locations. Our teams are ready to serve you through our full-service drive-thru, and our lobby is available by appointment, while we observe the practice of “social distancing” for the health and safety of our visitors and team. 

Please visit our locations page for bank addresses, phone numbers and drive-through hours of operation. Give us a call to set up a time to visit our lobby with questions about your accounts, safe deposit box, business services, or any banking needs. We'll be there to visit with you. 

If you have any questions, you may contact our customer care center by calling 1-888-733-5041.

Please remember, that you can bank from anywhere at any time by using Equity Bank online banking and our customers NEVER pay ATM Fees nationwide. See below for more details on connecting with your products, services, and our Equity Bank team.


Equity Bank Online - All Your Banking, At Your Fingertips

  • Your banking needs, solved with a few taps, clicks, and swipes.
  • Our online banking services help you manage your money from anywhere in the world, including the comfort of your home. Perfect for checking in and managing your money on the go. 
  • Get started. Enroll now.
  • Once you're enrolled, download our mobile app from the App Store or Google Play

    • Check balances, transfer funds and pay bills.
    • Set up account alerts, delivered via email or text message
    • Use budgeting and planning tools 
    • Track all card activity - credit cards, debit cards, and more 
    • Deposit checks right from your phone! 
No ATM fees, anywhere in the world, with your Equity Bank debit card
 
  • Did you know? With your Equity Bank debit card, you're entitled to a world free from ATM fees.
  • It's true! Any ATM, any location, and we'll block any terminal fees from ever affecting your account.
  • Customize and order your debit card today. 
  • Add AutoSave to your checking and savings account. That extra change rounds up with each card purchase.    
Exploiting the Coronavirus: Be aware of scams.

The bad guys are preying on your fear and sending scams related to the Coronavirus (COVID-19). Below are some ways you can protect yourself from scams like these:

  • Never click on links or download attachments from an email that you weren't expecting.

  • If you receive a suspicious email that appears to come from an official organization such as the WHO or CDC, report the email to the official organization through their website.

  • If you want to make a charity donation, go to the charity website of your choice to submit your payment. Type the charity’s web address in your browser instead of clicking on any links in emails, or other messages.

  • For more valuable information visit https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines

 
We're ready to help, with any of your questions. Call your local Equity Bank, send us a message, or give our Customer Care Team a call:
1-888-733-5041.
 
We never forget it's your money.
 
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Additional Resources

 

Important Information

All Equity Bank borrowers have the opportunity to be considered and evaluated for deferment or payment relief programs.  Equity Bank’s payment relief programs and deferral of loan payments are subject to change based on underwriting standards and loan policies, including credit score, borrower history, and other considerations or requirements. Offer to evaluate credit or loan obligations does not represent a promise, or guarantee from Equity Bank.