Equity Bank to partner with Community First Bank!
We've got exciting news to share! On July 14, we announced our partnership with Community First Bank. Later this year Community First Bank locations in Arkansas will change to Equity Bank branches!
We're excited to partner with a strong community bank similar in philosophy to ours. Just as we began serving our local communities in 2002, Community First Bank began serving customers in Harrison, Berryville, Pea Ridge, and Eureka Springs in 1997. A community bank dedicated to its region, Community First places great importance on individualized, local service. We couldn't agree more.
After all, "We never forget it's your money." We place great importance on local service designed with your home, your business, your family, and your success in mind. Our name will change in Arkansas, but the local faces and community support Community First customers have counted on for years will continue. We think you'll like the combined institution.
Over the next few weeks, stay tuned to our website for important information, and updates. Just as in past, we expect no service interruptions for our new customers. Questions? Call us at 1-888-733-5041. Drop us a line here.
We never forget it's your money.
Frequently asked questions for Community First Bank customers.
What is the timetable for the changes?
We expect the name change to occur in the fourth quarter, on November 12, 2016. At that time, Community First Bank locations will change to Equity Bank.
What will happen to my accounts?
Internal systems and software will also change on November 12, 2016. At that time, Community First Bank accounts will all become Equity Bank accounts. We expect little to no service interruptions with account transactions.
You can still use your checks, you can still bank in the same location and your debit card will not change (when it does expire, you will receive a new card). Your December bank statement will look different since it will be coming after the conversion.
We will be corresponding with every customer, including a detailed letter that explains any customer steps during the change. This will be sent around October 1, 2016.
How will I bank online?
On November 14, you will be able to enroll and login at www.equitybank.com. You can download the Equity Bank app currently at iTunes or Google Play to get an idea of look and feel. Also – check out our demos of online banking and mobile banking online at www.equitybank.com.
What about loans that I currently have with the bank?
No changes will occur with your current loan service schedule and agreements. If you remit payments using a Community First Bank coupon book, please continue to make those payments.
Will bank fees increase?
In some cases, certain maintenance fees may change. One important thing to keep in mind: Equity Bank does NOT charge ATM fees, not at any ATM in the continental United States. When an ATM terminal asks you if you will accept the charge, you hit accept, and we take care of suppressing those fees. With an Equity Bank debit card, you'll never again pay an ATM fee.
What about jobs in our community?
We are committed to our community for the long term, and local decision making and local service at each Community First Bank location. We know that you choose to bank in large part because of the people who serve your community. We recognize the importance of keeping your key community bankers in place, including tellers, personal bankers, lenders, and market leaders.
Will you continue to support our community?
Absolutely! A local bank is a key to each community. This partnership allows us to continue - and expand, in some cases - our community support efforts. You will still see your associates at football games, grilling hot dogs, and playing hosts to customer events in their communities. We also intend to keep doing business locally with the service providers, organizations, and community efforts that count on our support.
Will my contacts at the bank stay the same?
Your contacts at each location will be the familiar, friendly faces you are used to!
Are there other things I should keep in mind?
Yes! To stay in touch with us, here's a handy list of links and addresses, plus our Equity routing number.
- Equity Bank Online Banking: Start at www.equitybank.com
- Equity Bank customer service email address: firstname.lastname@example.org
- Facebook: www.facebook.com/equitybankusa
- Twitter: @EquityBank
- LinkedIn: linkedin.com/equitybank
- Instagram: @BankPuppet
- Equity Bank Routing Number: 101105354